Wednesday, 25 October 2017

Domestic Savings Bank's Trainer’s Guide Storyboard Sample



Trainer’s guide

Domestic Savings Bank-Institutional – Salary Relationship





Greet the participants and welcome them to the session.

Show: Session Title Slide

Facilitator Notes:
Tell: In this session, you will learn about the features, benefits and attributes of each variant of Salary Account and the required documents for the product.

Tell: Before we proceed let me ask you a few questions.
 
Facilitator Notes:
Start by asking some questions on money, like “My company makes my salary payment by cheque. Can I open a bank account where they can directly deposit my salary?”, “My salary is deposited in my personal savings account. Can the bank open a separate account for receiving my salary and provide me some additional benefits?”
Listen to what the participants have to say with their experience with money.
End of note.

Sample Responses:
  • Yes, she can open a Salary account which is specially offered for receiving salary from the employer.
  • Since a Salary account is different from a normal Savings Bank account, it have some special benefits.

Facilitator Notes: Show them slide 4 and explain to them what is the use of a Salary account.
End of note.

Tell: That’s correct.
XYZ Bank provides financial solutions to the employer as well as the employee, in form of salary relationship. It offers different salary accounts to employees in an organization according to their different financial and banking needs.

Show: Session Objectives slide

Tell: After completing this session, you will be able to:
Describe the features, benefits and attributes of each variant of Salary Account and the required documents for the product.



Activity: Consider a scenario where Mr. Anil Saxena, a Travel Executive in a private Travel Agency, wants to open a Savings bank account to receive his salary. His net monthly salary is Rs. 8,000. Identify which account he should open with the bank. Also identify the features, benefits and attributes of that accounts and the required documents of opening it.

Facilitator Notes: Divide the class into 4 groups with equal number of participants.
Ask each group of participants to prepare a presentation on the features, benefits and attributes of the account that Mr. Anil Saxena should open with XYZ bank as per the scenario and the required documents for opening it.
Give the groups 5 minutes each to prepare the presentation and 2 minutes to present it.
Once the presentations are over, give them feedback using the pointers in the next slide.
Listen to what the participants have to say. Some sample responses are given below.
End of note.

Sample responses:
  • Mr. Anil Saxena should open a Salary account with XYZ bank. The features the account has are free anywhere banking, free draft and pay order making, and free quarterly statements.
  • He should open a Salary Power Plus Salary account. The documents that he will require to open it are latest photographs, photo ID proof and his specimen signatures.

Tell: That’s correct. Mr. Saxena needs to open a Salary Power Plus account with XYZ bank. This account is specially meant for employees with net monthly salary below Rs.9,000. Since Mr. Saxena’s salary is Rs. 8,000, he can easily open this account.

But before we discuss its FABs, let’s see all the Salary accounts that XYZ Bank offers:
  • Privée Salary - For employees with net monthly salary of Rs.5,00,000/- or more
  • Wealth Salary - For employees with net monthly salary of Rs.2,00,000/- or more
  • Priority Salary - For employees with net monthly salary of Rs.75,000/- or more
  • Defence Salary account for defence personnel
  • Prime Salary - For employees with net monthly salary of Rs.25,000/- or more
  • Easy Access Salary - For employees with net monthly salary of Rs.9,000/- or more
  • Salary Power Plus - For employees with net monthly salary less than Rs.9,000/- or more
  • Smart Pay Card - For employees with net monthly salary less than Rs.9,000/-

Tell: Now let’s look at the features, attributes and benefits or FAB of a Salary Power Plus account.

The FAB that XYZ bank offers for its Salary Power Plus account regarding the operation of the account are:
  • Account with zero balance and free Anywhere Banking across all our Branches, Extension Counters and over all XYZ bank ATMs
  • Free Internet Banking facility that enables you to view the status of your account, carry out various banking activities, and transfer funds to self and third party accounts with 2-factor authentication
  • Electronic Fund Transfer facility across all banks in India
  • No commission charged on collection of outstation cheques drawn on XYZ Bank locations
  • Free SMS Banking with features such as alerts on debits or credits over Rs.5,000/- balance enquiry, enquiry on last 3 transactions and status of cheque clearance
  • Free quarterly statement in physical form and option of free monthly e-statements. Also 24x7 convenience at no charges with XYZ Mobile

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